Global Journey Legal Center

Privacy Policy

Important legal information, policies, and terms presented in a clear format for students, families, and partners.

  • Last updated: 1 May 2026 (Asia/Kathmandu)
  • Official Policy Page

1) Who we are

Global Journey Education Services ("Global Journey", "we", "our", "us") provides study-abroad counseling and related services, including program shortlisting, application guidance, events, and pre-departure support. This Privacy Policy explains how we handle personal information collected through our website and channels listed on it.

2) Scope of this policy

This policy applies when you visit or interact with globaljourney.edu.np, submit website forms, communicate with us via phone/email/WhatsApp/social channels, or receive service updates and permitted marketing communications.

3) What personal data we collect

  • Information you provide directly: name, email, phone/WhatsApp, preferred branch, preferred destination, and message details.
  • Counseling context: academic history, intended intake, test scores, budget notes, and information required to assess your case.
  • Communication data: contact details, message content, and channel metadata required to respond.
  • Automatically collected data: IP, browser/device details, pages viewed, referrer/UTM parameters, and coarse location.
  • Partner/public sources: where lawful and relevant, we may verify limited information with institutions or public sources.

4) Why we collect your data

  • Respond to inquiries and provide counseling.
  • Support applications and documentation workflows.
  • Manage events and seminar registrations.
  • Operate, secure, and improve the website.
  • Send optional marketing communications with consent.

5) Legal bases for processing

  • Consent
  • Contract or pre-contractual necessity
  • Legitimate interests
  • Legal obligation

6) Special categories and children

We do not intentionally request sensitive personal data through public web forms. If your process requires sensitive data, we handle it with enhanced confidentiality and only when necessary. If you are under 16, please involve a parent or guardian.

7) Who we share data with

  • Education providers/partners for admissions workflows.
  • Technology vendors for hosting, CRM, analytics, communication, and security.
  • Professional advisors or legal authorities where required.
  • Business transfer entities under equivalent protections if restructuring occurs.

We do not sell your personal information.

8) International transfers

Because counseling and applications involve institutions abroad, data may be transferred internationally. We apply safeguards such as contractual controls, minimum necessary disclosure, and role-based access.

9) Messaging specifics (email, phone, WhatsApp)

By contacting us via listed channels, you authorize us to reply through those channels. If you prefer a specific channel, inform us and we will honor your preference where possible.

10) Cookies, analytics and ads

Cookies may be used for functionality, analytics, and attribution where enabled. You can manage cookie preferences through browser settings or banner controls where deployed.

11) Data security

  • Need-to-know access controls
  • Secure website and communication configurations
  • Periodic vendor and security reviews
  • Internal awareness and response processes

No system is 100% secure, but we actively reduce risk and address incidents promptly.

12) Data retention

  • Inquiries/consultations: generally 12-24 months of inactivity unless deletion is requested earlier.
  • Active applications: during service period and a reasonable post-service window.
  • Legal records: retained as required by law or dispute defense requirements.

13) Your rights

  • Access and copy your personal data
  • Correct inaccurate data
  • Delete data in applicable circumstances
  • Restrict or object to specific processing
  • Withdraw consent where consent is the legal basis
  • Opt out of marketing at any time

14) Marketing preferences

Marketing messages are sent only with consent or where law permits. You may opt out anytime; service and transactional messages may still be sent when necessary.

15) Region-specific notices

We align with applicable laws in Nepal and apply practical safeguards for cross-border student mobility data handling.

16) Children's privacy

Our services are intended for students and families. If data is collected from children without appropriate consent, we will delete it upon verification.

17) Third-party links and social channels

Our website may link to external platforms such as WhatsApp, Facebook, Instagram, or YouTube. Their privacy practices are governed by their own policies.

18) Changes to this policy

We may update this policy over time. The "Last updated" date indicates the latest revision.

19) Contact us

For privacy-related questions, contact: info@globaljourney.edu.np